Returns & Exchanges

Miami Beach Collectives focuses on building trust with our customers by providing excellent customer service. If you are unsatisfied with your purchase, you may request a full refund. You will need to contact us at customersupport@miamibeachcollectives.com, and we will be happy to help you with your return/refund.

Return Policy

You may return unopened products in original packaging within 30 days from the date in which the order was placed for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. The shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to return it for the same item, send us an email at orders@miamibeachcollectives.com

Damaged Items

If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged, and exchanges are only for the exact item purchased unless the item is no longer available. Please contact us at customersupport@miamibeachcollectives.com and provide detailed information for any product damaged during shipping within that time.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain 2-5 business days.